Returns & refunds

Our policy, plainly

Coffee is a perishable, consumable product, so once a bag has been opened we're not able to accept a change-of-mind return. If something arrives damaged, faulty, or isn't what you ordered, we'll make it right — a replacement or a full refund, your choice.

What's covered

• Your order arrived damaged or faulty
• You received the wrong item, size, or grind
• Your order didn't arrive at all

What to do

Email us at louis@firstlovecoffee.com.au with your order number and a quick description — a photo helps if something's damaged — and we'll sort it out, usually within a couple of business days.

Your consumer guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. Where a product has a major problem, you're entitled to choose a refund or replacement; for problems that don't amount to a major failure, we'll repair, replace, or refund within a reasonable time.

Last updated August 2026.